|Title||Help Desk Technician|
RAM Aviation, Space & Defense is a manufacturer of quality products for the Aerospace, Military, and Commercial markets. We are located in beautiful St. George, UT.
Some of our customers include the US military, NASA and the USPS. Here at RAM, we provide several buyers across the nation with our precise and high quality solenoids and valves. Currently we are searching for a IT Helpdesk Technician where you will be hands-on and be given opportunities to grow. If you are someone who wants to make a difference and utilize your skills, experience to its potential, this is an incredible and ideal career opportunity for you!
Provide technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. Respond to employee queries to provide technical assistance and support, and maintain and repair computer work stations.
|Duties & Responsibilities||
Handle help desk tickets including:
User onboarding including:
Migrate existing machines and retire hardware where needed
Maintain inventory of IT assets. Provide reports as required
Work with other personnel to reduce cost and improve efficiency
Assist in writing and cable terminations for hardware as the need arises.
Monitor correct use of computer equipment and software to ensure compliance by personnel to company acceptable use policy
Develop constructive and cooperative relationships with users
Other duties as assigned.